Styling issues (hidden text, wrong colours, etc)

Styling issues (hidden text, wrong colours, etc) 

Styling issues are uncommon but can result when styles on your own site conflict with bot styles.

You can fix these by using some custom CSS on your site. 

Below are the most common issues. For larger issues, such as those that occur on Shopify, see this dedicated help article with styles for Shopify (may also work on other platforms).

Here is how the code snippet would look like for installation:

The text on the Call to Action “speech bubble” pop out is white/hidden, meaning you can’t see it

You can insert this as custom CSS on your site to fix it:

<style>
div.talktext p {
    color: black !important;
}
</style>

<style>
 
#poweredBy {
display: block;
margin-left: auto !important;
margin-right: auto !important;
text-align: center;
}
#poweredBy img {
display: block;
margin: 0 auto;
}
 
</style>

The area behind the “Powered By” branding/custom logo is grey, black or the wrong color.

You can insert this as custom CSS on your site to fix it:

<style>
#poweredBy {
 
background-color: white !important;
 
}
</style>

You can insert this as custom CSS on your site to fix it:

<style>
.chatLink {
 
color: blue !important;
 
}
</style>

Button links wrong color:

You can insert this as custom CSS on your site to fix it:

You can insert this as custom CSS on your site to fix it:

You can insert this as custom CSS on your site to fix it.

You can do it without this bit (/* User Text Bubble Background */) - this is just the comment so you know what a function does.  Wrap in style tags, see example:

<style>
/* User Text Bubble Background */
.sent .sc-message--text {
 
background: #1b1b1b !important;
 
}
</style>

<style>
/* User Text Color */
.sent .sc-message--text-content {
 
color: #e2e2e2 !important;
 
}
</style>

<style>
/* Bot Text Bubble Background */
.received .sc-message--text {
 
background: #000 !important;
 
}
</style>

<style>
/* Bot Text Color */
.received .sc-message--text p {
 
color: #e2e2e2 !important;
 
}
</style>

<style>
/* Welcome Message Text Color */
.received .sc-message--text-content {
 
color: #e2e2e2 !important;
 
}
</style>

<style>
/* Main Background */
.sc-message-list {
 
background: #232323 !important;
 
}
</style>

<style>
/* Header Title */
.sc-header--title {
text-shadow: 1px 0 10px #000;
color: #fff;
font-weight: 300;
font-family: sans-serif !important;
text-transform: uppercase;
 
}
</style>

<style>
/* Header Background */
.sc-header {
 
background: #1b1b1b !important;
 
}
</style>